Refund Policy

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Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Our Guarantee statement on our product pages also last for 30 days. 
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

The 30 day policy also adheres to any faulty item. If it is not returned within 30 days, a refund will not be given. 
If a product is faulty within the first 30 day policy, it must not be opened to investigate or try to repair before contacting us to give approval. 

To complete your return, we require a receipt or proof of purchase.
Please do not send your purchase back to the manufacturer.


Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at sales@victorious.shop

Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@victorious.shop

Refunds during processing period: 

Our processing period for order usually lasts 5-7 days to fulfil the order. During this time our team placing orders with suppliers and factory to deliver your order. Cancelling an order during this time will endure a £30.00 admin fee. 

Installation:

Installation is at the responsibility of the customer, under no circumstance will a refund be granted if the product has failed due to installation, for any reason. 

Under no circumstance will victorious rebate or refund any cost of external installation incurred by the customer. 

Shipping
To return your product, you should contact us by email and we will provide instructions.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over £75, you should consider using a trackable shipping service or purchasing shipping insurance. 
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Customs

If we receive a customs charge due to incorrect filing of customs form. We will pay the customs fee and deduct from your final refund.

Quality Guarantee

Rest assured our products go through rigourious product checks before they are shipped to our customers

Worry free shipping

As soon as your order has been processed you will receive a tracking number and tracking link for peace of mind.

24/7 365 Support

Our support teams are always available to give you a hand.
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